[03:05.90]MAN:Greek Island Holidays, can I help you?
[03:07.78]WOMAN:Yes, I hope so.
[03:09.76]I have a friend who's just come back from Corfu and she's recommended some apartments in Arilas.
[03:16.51]She thought they might be on your list.
[03:18.39]MAN:Arilas, Arilas, let me see.
[03:21.66]Can you give me the names?
[03:24.45]WOMAN:Yes, the first's Rose Garden Apartments.
[03:28.15]I'd like to go with another friend in the last week of October.
[03:31.58]MAN:Well, we've got a lovely studio flat available at that time.
[03:36.98]I'm sure you'd enjoy the entertainment programme there too, with Greek dancing in the restaurant.
[03:42.38]WOMAN:And the cost for each of us?
[03:44.51]MAN:£219.
[03:47.14]WOMAN:That sounds very reasonable!
[03:48.43]I'm just jotting down some notes.
[03:52.30]Now the second one she mentioned was called Blue Bay.
[03:55.91]MAN:Blue Bay?
[03:57.68]Yes, in fact that's very popular and it has some special features.
[04:03.76]WOMAN:Really?
[04:04.33]MAN:The main attraction is the large swimming pool with Salt water.
[04:08.31]WOMAN:Much healthier.
[04:09.79]I understand.
[04:10.29]MAN:That's right.
[04:11.12]And it isn't far from the beach, either - only 300 metres, and only around half a kilometre to some shops, so you don't have to be too energetic.
[04:22.71]WOMAN:Is it much more expensive than the first one?
[04:25.21]MAN:Let me just check.
[04:26.71]I think at the time you want to go it's around £260 – no £275 to be exact.
[04:36.20]WOMAN:Right.
[04:37.40]I've got that.
[04:37.87]Now there are just two more apartments to ask you about.
[04:41.28]Urn, I can't read my own writing!
[04:44.30]Something to do with sun ...
[04:45.91]Sunshine, is it?
[04:47.29]MAN:I think you meant the Sunshade Apartments.
[04:50.34]They're on a mountainside.
[04:52.17]WOMAN:Any special features?
[04:53.84]MAN:Yes, each room has its own sun terrace and there are shared barbecue facilities.
[04:59.49]WOMAN:Sounds lovely.
[05:00.80]MAN:Yes, it is rather well-equipped.
[05:03.35]It also provides water sports - it has its own beach.
[05:07.52]There are facilities for water-skiing.
[05:10.56]WOMAN:Any kite-surfing?
[05:12.32]My friend's quite keen.
[05:13.71]MAN:Not at the hotel but I’m sure you’ll find some in Arilas.
[05:18.13]There's also satellite TV in the apartments.
[05:21.24]WOMAN:And how much is that one?
[05:23.11]MAN:£490 with two sharing.
[05:27.26]WOMAN:You mean £245 each?
[05:30.30]MAN:I'm afraid not!
[05:31.92]Each person has to pay that amount and there must be at least two in an apartment.
[05:36.83]WOMAN:I don't think that would be within our budget, unfortunately.
[05:40.63]And the last one sounds a bit expensive too - the Grand!
[05:44.34]MAN:Actually it's quite reasonable.
[05:47.28]It's an older style house with Greek paintings in every room, and a balcony outside.
[05:52.66]WOMAN:Sounds nice.
[05:53.97]What are the views like?
[05:55.70]MAN:Well, there are forests all round and they hide a supermarket just down the road, so that's very useful for all your shopping needs.
[06:03.56]There's a disco in the area too.
[06:05.33]WOMAN:And the price?
[06:06.57]MAN: £319 at that time, but if you leave it till November it goes down by 40%.
[06:14.61]WOMAN:Too late.
[06:15.97]I'm afraid.
[06:16.69]MAN:Well, why don't I send you a brochure with full details, Ms…?
[06:21.26]WOMAN:Nash.
[06:22.27]But don't worry about that.
[06:23.67]I'm coming to Upminster soon and I'll call and get one.
[06:27.15]I just wanted to get an idea first.
[06:28.95]MAN:Well, that's fine.
[06:30.27]We've got plenty here when you come.
[07:20.68]WOMAN:If you've got a minute, could I just check a couple of points about Insurance?
[07:25.13]I got one policy through the post but I'd like to see if yours is better.
[07:29.80]MAN:Fine.
[07:30.24]What would you like to know?
[07:32.00]WOMAN:Well, the one I've got has benefits and then the maximum amount you can claim.
[07:37.34]Is that like yours?
[07:38.46]MAN:Yes, that’s how most of them are.
[07:41.51]WOMAN:Well, the first thing is cancellation.
[07:43.92]If the holiday's cancelled on the policy I've got you can claim £8,000.
[07:48.56]MAN:We can improve on that, Ms Nash.
[07:51.23] For Greek Island holidays , our maximum is £10,000.
[07:55.72]WOMAN:That's good—of course our holiday won't even cost £1,000 together!
[08:00.40]MAN:It's still sensible to have good cover.
[08:03.81]Now, if you go to hospital, we allow £600.
[08:07.60]WOMAN:Yes, mine's similar.
[08:08.96]MAN:And we also allow a relative to travel to your holiday resort.
[08:12.97]WOMAN:My policy just says their representative will help you.
[08:16.33]MAN:You can see there's another difference there.
[08:19.16]And what happens if you don't get on the plane?
[08:22.30]WOMAN:Nothing, as far as I can see on this form.
[08:25.11]MAN:Don't you have missed departure?
[08:28.65]WOMAN:No, I'll just jot that down.
[08:31.72]MAN:We pay up to £1.000 for that, depending on the reason.
[08:36.31]And we're particularly generous about loss of personal belongings - up to £3,000, but not more than £500 for a single item.
[08:45.50]WOMAN:Then I'd better not take my laptop!
[08:47.60]MAN:Not unless you insure it separately.
[08:49.93]WOMAN:OK-thanks very much for your time-you've really been helpful.
[08:53.61]Can I get back to you?
[08:55.90]Your name is?
[08:56.33]MAN: Ben-Ludlow.
[08:58.29]That's L-U-D-L-O-W.
[09:02.60]I'm the Assistant Manager here.
[09:04.16]I'll give you my number.
[09:05.73]It's 081260 543216.
[09:14.45]WOMAN:But didn't I phone 081260 567294?
[09:22.20]That's what I've got on the paper.
[09:23.73]MAN: That's the main switchboard.
[09:25.33]I've given you my direct line.
[09:27.22]WOMAN:Right, thank you...
