[02:28.83]MR THORNDYKE:Thorndyke’s.
[02:29.89]EDITH:Good morning.
[02:31.11]Is that Mr Thorndyke?
[02:33.30]MR THORNDYKE:Speaking.
[02:33.84]How can I help?
[02:35.80]EDITH:I've got quite a few things which need painting and fixing in the flat and I wonder whether you'd be able to do the work.
[02:42.19]MR THORNDYKE:I'm sure I'd be able to help but let me take down a few details.
[02:46.19]EDITH:Yes, of course.
[02:47.52]MR THORNDYKE:Well, firstly, how did you hear about us?
[02:51.20]EDITH:It was my friend May Hampton...
[02:53.77]you did some excellent work for her a couple of years ago.
[02:57.16]Do you remember?
[02:58.31]MR THORNDYKE:Oh, yes, that was in West Park Flats, lovely lady.
[03:02.37]EDITH:Yes, she is.
[03:03.37]MR THORNDYKE:And what's your name, please?
[03:05.99]EDITH:It's Edith Pargetter.
[03:08.26]MR THORNDYKE:Edith ...
[03:09.27]can you spell your surname, please?
[03:11.88]EDITH:It's P-A-R-G-E-double T-E-R.
[03:17.88]MR THORNDYKE:Double T, right.
[03:19.95]And do you live in West Park Flats as well?
[03:22.34]EDITH:No, actually it’s East Park. Flat 4.
[03:26.61]MR THORNDYKE:Oh, right, that's over the road, I seem to remember—quite difficult to get to.
[03:31.72]EDITH:Yes, it’s at the back of the library.
[03:34.51]MR THORNDYKE:Right, I know.
[03:36.28]And what's your phone number?
[03:38.26]EDITH:875934 but I'm out a great deal in the afternoons and evenings.
[03:45.68]MR THORNDYKE: So would the best time to ring you be in the morning?
[03:49.11]EDITH:Yes.
[03:49.94]MR THORNDYKE:Fine.
[03:50.98]I've made a note of that.
[03:52.17]Can I just ask, I'll be in a van and I know parking's rather difficult round your flats.
[03:58.21]Where would you recommend?
[03:59.78]EDITH:Well, I always tell people in larger vehicles to park by the postbox on the other side of the road from the entrance.
[04:08.16]MR THORNDYKE:Good, thanks.
[04:09.53]EDITH:And will you be able to give me a full itemised quote?
[04:13.68]MR THORNDYKE:Oh, yes, I'll list all the jobs separately with individual prices.
[04:17.74]EDITH:That'd be a great help.
[04:19.68]MR THORNDYKE:No problem.
[05:08.38]MR THORNDYKE:Now, what would you like me to do?
[05:10.80]EDITH:Firstly and most urgently is in the kitchen.
[05:15.39]With all the weather damage, the glass in the door has cracked and I'd need that fixing...
[05:21.11]MR THORNDYKE:I presume you mean replacing?
[05:23.38]EDITH:Oh, yes.
[05:24.36]And as soon as possible...
[05:25.80]MR THORNDYKE:What I'll do is come round tomorrow morning and do that immediately.
[05:29.76]EDITH:Thank you so much.
[05:31.35]The other things aren't so urgent but...
[05:34.18]MR THORNDYKE:Now, I'll make a note of everything you want doing.
[05:37.35]EDITH:Well, in the kitchen I'd like some painting doing.
[05:41.79]MR THORNDYKE:All the kitchen walls?
[05:43.51]EDITH: Just the area over the cooker.
[05:45.99]It's very greasy...
[05:47.67]MR THORNDYKE:Right...
[05:48.54]it does tend to get that way!
[05:49.79]EDITH:Yes!
[05:50.85]MR THORNDYKE:Well, if you want a proper job done what I'd need to do is strip the old paint and plaster it about a week before I paint it.
[05:58.52]EDITH:Of course.
[05:59.59]Now, May tells me you also do work in the garden.
[06:03.48]MR THORNDYKE:That's right.
[06:04.73]EDITH:Well, I'd like you to replace a fence.
[06:07.71]MR THORNDYKE:Just one?
[06:09.19]EDITH:Yes, at the far end.
[06:10.90]MR THORNDYKE:Fine.
[06:12.11]Shouldn't be a problem.
[06:12.87]EDITH:And that's the lot.
[06:14.53]MR THORNDYKE:Fine.
[06:15.59]Yeah, as I say I can come round tomorrow morning to look over things with you.
[06:19.74]EDITH:That's great, thank you.
[06:21.35]MR THORNDYKE:So, I'll look forward to seeing you tomorrow at...
